Terms and Conditions

Please read terms and conditions before booking. Upon booking, you are deemed to have agreed to the below terms and conditions.

Confirming Bookings:
All Bookings are held in good faith to the arrival and departure date listed in the reservation, at the rate specified. To secure and confirm reservations, a valid credit card is required at time of reservation. Variations to this may apply during Peak Season | Special Event and Black Out Periods. This is at Artel Apartments absolute discretion.

Amendments:
All amendments are subject to availability and applicable pricing and in accordance to the relevant cancellation policy of the rate and conditions associated with the booking.


Amendments to Non-refundable Bookings are not permitted.
If amendments are requested outside the time frames of the applicable cancellation policy of the rate and conditions associated with the booking specified, you may be charged a 100% cancellation fee in addition to the cost of your amended booking and any reduction in the amount which is payable by you in such case will be at Artel Apartments absolute discretion.

Check-In:
Check in time is from 3pm to 8pm (Please contact the property beforehand for the late check in option).
Upon arrival, each guest is required to sign a standard Artel Apartments Registration Form and acknowledge and accept the terms and conditions therein for his | her stay. You can any time request during your check-in or stay, request of the Registration Form you have signed at Check-In.
As part of the Registration Process and acceptance of our terms and conditions you will be required to provide Current Photographic Identification and a Valid Credit Card for a $100 pre-authorisation.


You agree that we may apply a charge if your required check-in time requires us to keep the room empty on the previous day.
If you wish to guarantee your ability to check-in prior to 2pm, you must book an additional night’s stay and pay the applicable rate for the additional night.
You must advise us of any change in the number of persons using the room and agree to pay any additional charges for additional persons not included in the number stated at the time of registration.

Photographic Identification:
Current Valid Photographic Identification will be required at time of Check-In. Photographic Identification will be scanned and retained as part of your Registration Process and will be held securely in accordance with the Privacy Act.

 

Acceptable Photographic Identification:

  • Current Valid Driver’s License

  • Current Valid Australian Passport

  • Government Issued Proof of Identity Card

  • Current and Valid International Passport

If you are unable to provide such identification, your reservation may be cancelled, and you may be liable to pay us an amount equal to the full reservation amount plus any other costs incurred by us in connection with your reservation.

Payment:
Full Accommodation Payment is required as per the Terms and Conditions of the Rate Booked and stated at time of booking. Non-Refundable Reservations are required to be Paid in Full at time of booking. Please note: Surcharges are applicable for all Mastercard and Visa Transactions (1.5%) and AMEX Transactions (3%).
If Rate Terms and Conditions outlined in Terms and Conditions of the Rate Booked stated “Payment at Property”, payment in full is required at time of Check-In.

Pre-Authorisation (Security Deposit)
A Pre-Authorisation of $100.00 AUD is required upon Check-In on a valid credit. The pre-authorisation process validates your credit card and protects both the cardholder (you) and merchant (us) from increasing fraud incidents.


A pre-authorisation on your credit card does affect your Credit Limit (Credit Card) or Funds Available or Spending Limit (Debit Card). This pre-authorisation (holding amount) will be used on your departure to finalise any incidentals items including but not limited to telephone charges, security bond or deposit for any breakages or damage incurred, or cleaning charges in excess of the normal level of cleaning throughout the duration of your stay.


This authorisation may also be used to settle any outstanding payments owed by you in relation to your booking including payments for the balance of your booking should you vacate the premises prior to your scheduled check-out date.


Once a pre-authorisation has been made, Artel Apartments cannot release, remove or lower the authorised amount, until the final amount is processed upon your departure. This is a restriction imposed by the card issuer and cannot be negotiated.


Please Note: The pre-authorised amount is set aside by the Card Issuer (your Financial Institution) for a period of between 7 – 28 Business Days from date of departure and released of funds Artel Apartments is not responsible for the length of time it takes your Card Issuer (Financial Institution) to release these funds. For more information on this practice, please contact your card issuer. Artel Apartments would like to provide advance notice, that Cash Bonds are not accepted in place of a pre-authorisation.


This transaction constitutes an electronic transaction and a binding agreement in terms of which the guest authorises the property to debit the credit card as stated above and the guests written signature shall not be required for authorisation purposes.

Check-Out:
Check-out time is 10.00 am on the date shown for your departure unless we agree to another time. If you wish to check out late than the standard check-out time, prior approval must be obtained at least 12 hours prior to your scheduled check-out time. This request is subject to availability and at the absolute discretion of Property Management.


Failure to obtain prior Property Management approval or failure to check out at 10.00am will result in the equivalent to the fully daily rate applicable to your booking being applied. All you have to do is speak to us.


You are and remain personally liable to pay the total amount due on departure unless prior settlement arrangements have been accepted by us. If the settlement arrangements have not been met within 30 days of departure you agree to pay the total amount due on the receipt of our invoice.
You must return the key and/or security card for the room at the time of your departure and agree to pay a charge for replacement of keys you lose or fail to return same.

Early Check-Out:
Artel Apartments reserves the right to charge an early departure fee in the event you depart earlier than your original departure date.

General:
These terms and conditions are governed by and will be construed in accordance with the laws of Victoria, Australia. If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, in the event that is not possible, it will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.


Nothing in these terms and conditions affect any rights you may have and which by law cannot be excluded, including under the Competition and Consumer Act 2010 and under State and Territory consumer protection legislation.


To the extent permitted by law, Artel Apartments is not liable for omissions, errors or changes to the facilities and services at a property whether temporary or permanent.


Accommodation facilities listed may not apply to all room types.